W.A. Tan (PRC, Canada), J. Zhao (PRC), and W. Shen (Canada)
Process evaluation methodology, process simulation, performance analysis, business process reengineering
This paper presents a simulation-based dynamic enterprise process performance evaluation methodology with metric measurement models based on ABM for six kinds of process flows within manufacturing enterprises including activity flow, product flow, resource flow, cost flow, cash flow, and profit flow. The proposed process performance evaluation methodology using time, quality, service, cost, speed, efficiency, and importance as seven main criteria has been developed and validated within enterprise process simulation and optimization environment. This methodology is useful for enterprise business process reengineering.
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