LINKING COMPANY WITH CUSTOMERS AND COMPETITORS: A COMPREHENSIVE QFD MODEL AND ITS POST-MATRIX ANALYSIS

J.R. Sharma∗ and A.M. Rawani∗∗

References

  1. [1] L. Cohen, Quality function deployment: An application per-spective from digital equipment corporation, National Produc-tivity Review, 7 (3), 1988, 197–208.
  2. [2] R.G. Day, Quality function deployment: Linking a companywith its customers (Milwaukee, WI: ASQC Quality Press,1993).
  3. [3] W.E. Eureka & E.R. Nancy, The customer-driven company:Managerial perspective on quality function deployment, (SecondEdition Dearborn, MI: ASI Press, Burr Ridge, IL: Irwin, 1994).
  4. [4] J.R. Hauser & D. Clausing, The house of quality, HarvardBusiness Review, 66 (3), 1988, 63–73.
  5. [5] R.M. Adams & M.D. Gavoor, Quality function deployment:Its promise and reality, Proc. of the ASQC Quality Congress,San Francisco, CA, 1990, 33–38.
  6. [6] S.C. Nakui, Comprehensive QFD system, Proc. of the ThirdSymposium on Quality Function Deployment, Novi, MI, 1991,137–152.
  7. [7] R. Bardenstein & G. Gibson, A QFD approach to integratedtest planning, Proc. of the ASQC Quality Congress, Milwaukee,WI, 1992, 552–558.
  8. [8] A.T. Bahill & W.L. Chapman, A tutorial on quality functiondeployment, Engineering Management Journal, 5 (3), 1993,24–35.
  9. [9] C. Adiano & A.V. Roth, Beyond the house of quality: DynamicQFD, Benchmarking: An International Journal, 1 (1), 1994,25–37.
  10. [10] A. Lockamy III & A. Khurana, Quality function deployment:A case study, Production and Inventory Management Journal,36 (2), 1995, 46–60.
  11. [11] C.P.M. Govers, What and how about quality function deploy-ment, International Journal of Production Economics, 46–47,1996, 575–585.
  12. [12] F. Franceschini & S. Rossetto, Quality function deployment:How to improve its use, Total Quality Management, 9 (6),1998, 491–500.
  13. [13] X.X. Shen, K.C. Tan, M. Xie, T.N. Goh & H. Wang, Sensitivityof the relationship matrix in QFD, International Journal ofIndustrial Engineering, 6 (3), 1999, 214–223.
  14. [14] V. Bouchereau & H. Rowlands, Methods and techniques tohelp quality function deployment (QFD), Benchmarking: AnInternational Journal, 7 (1), 2000, 8–20.
  15. [15] A. Martins & M.A. Elaine, Quality function deployment: Anempirical study in the UK, Total Quality Management, 12 (5),2001, 575–588.
  16. [16] S. Wasserman, On how to prioritize design requirements duringthe QFD planning process, IIE Transactions, 25 (3), 1993,59–65.
  17. [17] L.-K. Chan & Ming-Lu Wu, A systematic approach to qualityfunction deployment with a full illustrative example, Omega,33 (2), 2004, 119–139.
  18. [18] J.R. Sharma & A.M. Rawani, Prioritizing customers require-ments in QFD by integrating their interrelationship with theraw weights, Quality Management Journal (ASQ), 14 (4), 2007,53–60.
  19. [19] J.R. Sharma & A.M. Rawani, Prioritizing engineering charac-teristics in QFD by integrating the roof values in the correla-tion matrix, International Journal of Productivity and QualityManagement, 3 (2), 2008, 223–240.

Important Links:

Go Back